SaunaLife Full-Floor Kit for Model X6 Sauna

• Pre-assembled
• Natural Aspen wood
• Designed by SaunaLife and handcrafted in Northern Europe

• Floor Kit (2)

Sauna Life extends this Limited Warranty solely to the original retail consumer purchaser of any Sauna Life sauna purchased from one of its authorized resellers.

LIMITED LIFETIME SAUNA WARRANTY 

Sauna Life warrants that the Sauna Life sauna shall be free from defects in workmanship under normal conditions of use and service for the lifetime of the sauna for residential applications after delivery to the original retail purchaser. This warranty is limited to making good any factory assembled component which in the judgement of Sauna Life is deemed defective in workmanship. The warranty does not cover normal material wear, natural weathering of the lumber, or installation or delivery of components and applies only to the original retail purchaser. 

WARRANTY PERFORMANCE 

For any warranty service, Sauna Life reserves the right to choose, at its option, repair of the problem or a replacement of the defective part. Sauna Life reserves the right to substitute a part or component of equivalent value, either new or factory reconditioned, and any such repair or replacement shall assume as its warranty only the remaining portion of the warranty on the original product. In the event Sauna Life chooses to repair any malfunction or defect covered by this warranty, a return authorization will be issued, and the component will be returned prepaid freight to Sauna Life for repair of the defect. Sauna Life will then ship the component back the original retail purchaser upon completion of the repair. Prior to any return, contact Sauna Life at: Sauna Life, 511 Glenn Avenue, Wheeling, Illinois 60090, telephone number: (800) 957-2862, for packaging and shipping instructions and a return authorization number. In addition, Sauna Life will require photographs of any defect and reserves the right to inspect or designate an agent to inspect any part that is claimed to be defective and covered by this warranty. Labor charges and related expenses for removal, installation, or replacement of the sauna or its components are not covered under this warranty. Normal wear and tear, cosmetic issues or changes to individual pieces of lumber due to natural aging and weathering are not covered. Sauna heaters and added components are not covered by this warranty. 

ACTS INVALIDATING WARRANTY

This warranty is void if the Sauna Life sauna has been subject to alteration, misuse or abuse, commercial use, or if any repairs on the sauna are attempted by anyone other than an authorized representative of Sauna Life. Alteration shall include, but is not limited to, deviation from the original assembly instructions, component change, or the addition of any non-approved device or heating system, which contributes to a component or unit failure, or unsafe operating system. Use of the sauna in an application for which it is not designed will void this warranty. This includes, but is not limited to, damage caused by operation above safe sauna operating temperatures, damage caused by added components, damage to the sauna’s surface caused by harsh chemicals, damage caused by movement of the product, and damage caused by acts of God. 

DISCLAIMERS 

Except as expressly provided above, Sauna Life makes no other representation or warranty, express or implied, either in fact or operation of law, statute, or otherwise, and Sauna Life specifically disclaims any and all implied or statutory warranties, including warranties or merchantability and of fitness for a particular purpose. Sauna Life shall not be liable for loss of use of the Sauna Life sauna or other incidental or consequential costs, expenses, or damage, which may include but are not limited to, the removal of or reinstallation of a wall, deck or other fixture, water leakage, costs of shipping or packaging, applicable taxes, or the payment of any costs or expenses of disassembly, removal, or reinstallation of the product or any part. Your rights may vary from state to state. Under no circumstances shall Sauna Life or its representatives be held liable for injury to any person or damage to any property, however arising, even if caused by the Sauna Life Sauna or its representatives’ negligence. No distributor, salesperson, dealer, retailer, or other representative of Sauna Life has the authority to alter or change these warranties either orally or in writing. 

What is the order processing and handling time?

All orders are processed within 1 - 2 business days. 

What is the order transit time?

Order transit time is typically between 5 - 7 business days. 

What is your order cut off time?

Order cut off time is 3:00PM (GMT- 05:00) Eastern Standard Time

All orders placed after this time will be processed on the next business day.

Where do you deliver?

We deliver to the United States of America only.

Order confirmation 

As soon as we receive your order, we'll send out confirmation to your email address, this just means we've received your order in our system and we've pre-authorised your payment method ready for your purchase. We check with our warehouse or suppliers to make sure that your item(s) are available and can be despatched as soon as possible. If your item(s) are available for shipping (within 5 business days), we'll process the charges and prepare to ship your order. 

Once your order has been despatched you will receive an email with your tracking number, where you can track the journey of your product(s) and see status updates. If you do not receive a tracking number within six business days please email us at info@inessencehomes.com. We are here to help.

Cancellations & Refunds: At In-Essence Homes, we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below). 

If you wish to cancel an order please take the following steps:

Send an email to info@inessencehomes.com or call us during our business hours at 1-(307) 218 7280

Include your order number which can be located in your order confirmation email. Request a cancellation and our customer support team will review and respond within 24 hours.

Cancellations of Custom Orders

Custom or made to order products cannot be cancelled or refunded as these products are put into production specifically for your order.

These units, are custom made to your specifications or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us. 

All sales are final for Custom made and Made-to-order products.

Shipped Product(s):

Once your order ships it is subject to a 20% restocking fee.

If you decide to cancel the order once it ships, or you refuse the delivery or do not make a delivery appointment, the order will be returned to the warehouse and treated as a return. 

You will be refunded minus the net 20% restocking fee as listed above. 

If you decide to refuse a shipment due to damage, it will not be treated as a return but will be subject to our damaged products policy.

SHIPPING

We promise to do our best to get your order to you as soon as possible. We know customer satisfaction is key and want to ensure you receive your order as quickly as possible. After completing your order, we will provide estimated shipping times based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelmingly high demand on shipping, factory/warehouse and dock workers and so on). 

We have tracking information available so you can obtain up-to-the-minute updates on the status of your delivery. If you somehow do not receive tracking information on your order, please contact info@inessencehomes.com and we will make sure to get it to you.  

Order delays have proven to be unavoidable and outside of In-Essence Homes control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times.  We thank you for your business and appreciate your patience.

EXCHANGE POLICY

In order to qualify for an exchange it must be requested within 30 days of the delivery date. We cannot exchange products beyond the 30 day mark.

Please send an email to info@inessencehomes.com  or call us during our business hours at 1-(307) 218 7280

Include your order number which can be located in your order confirmation email. Request an exchange and our customer support team will review and respond within 24 hours.

A restocking fee of 20% will be applied to exchanges

In the event of an exchange, the cost of return shipping and the cost of the new product shipping is the responsibility of the customer.

Please note our Exchange Policy only applies to uninstalled, unused product(s) in their original packaging with the box and pallet. If you have used or installed the product it cannot be exchanged. 

How we process an exchange

• Once requested, our customer support team will respond within 24 hours
• If acceptable, arrangements will be made to pick up the product
• The warehouse team will receive and inspect the product to ensure it is in a new and unused condition
• The customer will receive a refund minus the restocking fee
• The customer makes a new order for the exchange item

DAMAGED PRODUCT POLICY

If you receive a damaged product please follow the steps below:

If there are damages to the box or exterior - Please inspect the packaging of your item(s) when they arrive, if you notice any damage to the box, take clear photos of the damaged box, refuse delivery, then you should make note of the damages with the delivery driver on the Bill of Lading or Freight bill. Please email us the details of the damage and a brief description to info@inessencehomes.com

If there are no damages to the box - please inspect the package and contents immediately. If there are damages to the product please email info@inessencehomes.com with your order number, clear photos and videos of damage, box and SKU, along with a brief description of the damage and we will process an insurance claim on your behalf. 

Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures, or visible signs of exterior damage must be reported within 24 hours. 

Please note any failure to report damage within 24 hours of the delivery of the product will result in your claim being denied.

MISSING ITEMS OR PARTS

If you received missing item(s) or part(s) within your order, please contact us immediately at info@inessencehomes.com and include your order confirmation number, photos or videos of the product delivered and a brief description of the missing item(s) or part(s) and we will respond within 24 hours.

WRONG PRODUCT

If you have received the wrong product. Please email info@inessencehomes.com with your order number, clear photos and videos of the wrong product along with a brief description of the product you should have received and we will respond within 24 hours.

If you have any questions please contact info@inessencehomes.com we are glad to help.

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.

Our Shipping Partners

SaunaLife was founded by a group of enthusiasts who are passionate about sauna and are committed to sharing their knowledge of its life-changing benefits, who dedicated themselves to growing awareness of sauna bathing in America.

Recognizing the high costs of home sauna construction, SaunaLife turned to the birthplace of sauna to uncover Scandinavian materials, designs, and construction techniques to create sauna spaces in the essence of the “Nordic way”.

SaunaLife DIY indoor and outdoor saunas are constructed with beautiful woods from Northern Europe and embody the Scandinavian passion for sauna heritage and craft. Our wooden materials are sustainably sourced, more durable, and lower in price. Our tireless efforts have significantly reduced construction time and costs, while improving quality.

SaunaLife invites you to reach out and learn more about how you can Live the SaunaLife!