Mr. Steam MS MAX Series 24kW Steam Shower Generator | MX5EB1

Note: The Mr. Steam MX5E replaces the discontinued Mr. Steam MS SUPER 5E generator

If you see a lower price on the Mr. Steam MX5E steam generator, call us, and we'll match it, plus 10% of the difference!

Improving on the popular MS Super 5E, the MX5E is engineered for home and day spa steam rooms up to 822 adjusted cubic feet (ACF).

The Mr. Steam MX5E is designed to provide years of safe, reliable, and efficient operation. The steam unit features a full-port drain valve, ASME safety valve, electronic water-level control system, and LED color light indicators for easy-to-read visual diagnostics.

Constructed of surgical-quality stainless-steel throughout, the MX5E generator offers long-lasting strength and durability. The unit is equipped with durable electronic components and runs off an advanced microprocessor platform, making it the perfect option for large residential and commercial bathing applications.

MS MAX Series generators feature the modular Plug and Play option so that you may easily add steam shower accessories such as ChromaTherapy, SteamLinx, and AromaTherapy.

The Mr. Steam MX5E 24kW steam generator is available in 208V and 240V single-phase (1PH) configurations. MS-eSeries generators come in a variety of power ratings to best suit your needs.

The compact size of the generator, about the size of a briefcase, allows the unit to be installed conveniently out of sight up to 60 feet away from the steam room. The MX5E is perfect for any home steam shower kit.

The optional Express Steam feature features a built-in thermostat that maintains water temperature so that you may start steaming quickly.

The MX5E generator requires a control or control package for operation. MX Series generators are compatible with all Mr. Steam controls and with the Steamlinx mobile application.

We highly recommend the Mr. Steam AutoFlush automatic draining system with your MX5E steam shower unit. The AutoFlush automatically drains the generator after each use to help prevent harmful mineral build-up and to ensure the best performance from the unit.

The MS MX5E steam bath generator is fully serviceable and carries a limited lifetime warranty. Mr. Steam generators are US and Canadian UL listed and CE and NOM certified for your safety.

All Mr. Steam generators are designed, engineered, and constructed in the USA.

Features

• For steam baths sized from 679 to 822 adjusted cubic feet
• Available in 240V and 208V operation
• Stainless Steel tank
• Industrial-grade, serviceable heating element
• MiniDIN control connections
• Available Auto Drain automatic draining system
• Durable electronic components
• Electronic water-level control system
• Low-voltage safety control circuits
• Solid-state circuitry
• Diagnostic LED Displays
• Full port drain valve
• ASME safety valve
• UL/CUL/NOM/CE Listed

Includes

• 24kW Steam bath generator, 27-5/8" x 20-3/4" x 7-7/8"
• Installation and operation manual  
• Limited warranty

Required for Operation

Mr.Steam MSITPLUS

Digital Time/Temp Steam Shower Control Package

Mr.Steam AIRT

AirTempo Wireless Steam Shower Control Package

Mr.Steam MSBUTLERX

MSITPLUS Operating Package for MAX Series

Mr.Steam BTLRLX

MSITPLUS Operating Package w/ Linear Head for MAX Series

Mr.Steam ABUTLERX

AIRT Operating Package for MAX Series

Mr.Steam ABTLRLX

AIRT Operating Package w/ Linear Head for MAX Series

Mr.Steam I3DREAMX

ISteam3 Spa & Operating Package for MAX Series

Specifications

MR.STEAM Warranty & Guides

Limited Lifetime Warranty for MrSteam Residential Steambath Generator Products Installed in the United States.

Limited Lifetime Warranty for MrSteam® Residential Steambath Generators

MrSteam® warrants that every MrSteam Residential Steambath Generator (“Generator”) will be free from defects in materials and workmanship for its lifetime. MrSteam will repair or replace (at its option) a Generator which fails to conform to this warranty.

Warranty Service within 2 years from date of purchase

If the warranty claim is made within two years from the date of purchase of the Generator, MrSteam will provide free in-home warranty service, parts and labor.

Warranty Service after 2 years from date of purchase

If the warranty claims is made after two years from the date of purchase of the Generator, MrSteam will provide a life- time warranty on parts.

To return a Generator to MrSteam, a Return Authorization Number (RMA) must be issued. An RMA and other required information must be written on the return pack- aging as instructed by MrSteam.

If MrSteam issues an RMA, MrSteam will pay the freight charges to ship the Generator to MrSteam and for MrSteam to return a repaired or replacement Generator.

Shipping & Returns

What is the order processing and handling time?

All orders are processed within 1 - 2 business days. 

What is the order transit time?

Order transit time is typically between 5 - 7 business days. 

What is your order cut off time?

Order cut off time is 3:00PM (GMT- 05:00) Eastern Standard Time

All orders placed after this time will be processed on the next business day.

Where do you deliver?

We deliver to the United States of America only.

Order confirmation 

As soon as we receive your order, we'll send out confirmation to your email address, this just means we've received your order in our system and we've pre-authorised your payment method ready for your purchase. We check with our warehouse or suppliers to make sure that your item(s) are available and can be despatched as soon as possible. If your item(s) are available for shipping (within 5 business days), we'll process the charges and prepare to ship your order. 

Once your order has been despatched you will receive an email with your tracking number, where you can track the journey of your product(s) and see status updates. If you do not receive a tracking number within six business days please email us at info@inessencehomes.com. We are here to help.

Cancellations & Refunds: At In-Essence Homes, we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below). 

If you wish to cancel an order please take the following steps:

Send an email to info@inessencehomes.com or call us during our business hours at 1-(307) 218 7280

Include your order number which can be located in your order confirmation email. Request a cancellation and our customer support team will review and respond within 24 hours.

Cancellations of Custom Orders

Custom or made to order products cannot be cancelled or refunded as these products are put into production specifically for your order.

These units, are custom made to your specifications or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us. 

All sales are final for Custom made and Made-to-order products.

Shipped Product(s):

Once your order ships it is subject to a 20% restocking fee.

If you decide to cancel the order once it ships, or you refuse the delivery or do not make a delivery appointment, the order will be returned to the warehouse and treated as a return. 

You will be refunded minus the net 20% restocking fee as listed above. 

If you decide to refuse a shipment due to damage, it will not be treated as a return but will be subject to our damaged products policy.

SHIPPING

We promise to do our best to get your order to you as soon as possible. We know customer satisfaction is key and want to ensure you receive your order as quickly as possible. After completing your order, we will provide estimated shipping times based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelmingly high demand on shipping, factory/warehouse and dock workers and so on). 

We have tracking information available so you can obtain up-to-the-minute updates on the status of your delivery. If you somehow do not receive tracking information on your order, please contact info@inessencehomes.com and we will make sure to get it to you.  

Order delays have proven to be unavoidable and outside of In-Essence Homes control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times.  We thank you for your business and appreciate your patience.

EXCHANGE POLICY

In order to qualify for an exchange it must be requested within 30 days of the delivery date. We cannot exchange products beyond the 30 day mark.

Please send an email to info@inessencehomes.com  or call us during our business hours at 1-(307) 218 7280

Include your order number which can be located in your order confirmation email. Request an exchange and our customer support team will review and respond within 24 hours.

A restocking fee of 20% will be applied to exchanges

In the event of an exchange, the cost of return shipping and the cost of the new product shipping is the responsibility of the customer.

Please note our Exchange Policy only applies to uninstalled, unused product(s) in their original packaging with the box and pallet. If you have used or installed the product it cannot be exchanged. 

How we process an exchange

• Once requested, our customer support team will respond within 24 hours
• If acceptable, arrangements will be made to pick up the product
• The warehouse team will receive and inspect the product to ensure it is in a new and unused condition
• The customer will receive a refund minus the restocking fee
• The customer makes a new order for the exchange item

DAMAGED PRODUCT POLICY

If you receive a damaged product please follow the steps below:

If there are damages to the box or exterior - Please inspect the packaging of your item(s) when they arrive, if you notice any damage to the box, take clear photos of the damaged box, refuse delivery, then you should make note of the damages with the delivery driver on the Bill of Lading or Freight bill. Please email us the details of the damage and a brief description to info@inessencehomes.com

If there are no damages to the box - please inspect the package and contents immediately. If there are damages to the product please email info@inessencehomes.com with your order number, clear photos and videos of damage, box and SKU, along with a brief description of the damage and we will process an insurance claim on your behalf. 

Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures, or visible signs of exterior damage must be reported within 24 hours. 

Please note any failure to report damage within 24 hours of the delivery of the product will result in your claim being denied.

MISSING ITEMS OR PARTS

If you received missing item(s) or part(s) within your order, please contact us immediately at info@inessencehomes.com and include your order confirmation number, photos or videos of the product delivered and a brief description of the missing item(s) or part(s) and we will respond within 24 hours.

WRONG PRODUCT

If you have received the wrong product. Please email info@inessencehomes.com with your order number, clear photos and videos of the wrong product along with a brief description of the product you should have received and we will respond within 24 hours.

If you have any questions please contact info@inessencehomes.com we are glad to help.

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.

Our Shipping Partners

About MR.STEAM

Steam is in MrSteam’s DNA. We have over 100 years of experience in steam manufacturing, which means we know a thing or two (or hundreds) about making the highest quality steam shower products. MrSteam is not just about the products it offers; it is about a mission we want to share with people around the world. One that reminds, empowers and enables us all to be healthy, live happy, and feel good. That’s why we always say, “we feel good when you feel good.”