Amerec Contactor for A30, A60, Elite, & Pure2.0 1 Phase controls

TYLOHELO INC. warrants that AMEREC Steam Generators, Sauna Heaters, Sauna Rooms and Temperature Controls (warranted products) are free of manufacturing defects both as to workmanship and material and will replace or repair defective parts or equipment for the period of time and in accordance with the conditions set forth below: Note: please see Amerec document 4210-12 for the Amerec AI Boiler Warranty. 

1. Applicability. This warranty applies when the warranted product (a) is installed in accordance with installation instructions provided, (b) is properly and reasonably maintained, and (c) has not been subjected to damage, misuse, abuse, poor water conditions, freezing, flood, fire, lightning or other acts of God. This warranty does not apply to product sold in "as is" or damaged condition. This warranty applies to generators and controls purchased after April 1, 2012. 

2. Registration. This warranty becomes valid only after completing our online registration form at www.amerec.com or after the Limited Warranty Registration form, provided with this warranty, is completely filled in and signed by the original purchaser and sent to AMEREC within sixty (60) days from the date of original installation. This warranty is non-transferable and shall extend only to the original purchaser. 

3. Duration of Warranty. AMEREC or its authorized representative will provide parts to replace those with manufacturing or workmanship defects for a period of five (5) years from the date of original installation, except when the warranted product is installed in commercial locations such as clubs, condominiums, apartments, spas or military facilities. In commercial locations, AMEREC or its authorized representative will provide parts to replace those with manufacturing or workmanship defects for a period of one (1) year from the date of original installation.  Additionally, for non-commercial locations in the United States, AMEREC or its authorized representative will provide reasonable labor to replace defective parts for a period of two (2) years from the date of original installation. After the initial 2 year period, AMEREC offers a Limited Lifetime Warranty on parts for all residential steam generators (excluding controls). AMEREC will repair the generator free of charge after it has been disconnected and returned to AMEREC's factory. The generator is to be shipped freight prepaid and AMEREC will return the repaired generator freight prepaid back to the customer. 

4. Warranty Work. All warranty work must be (a) authorized by AMEREC before it is performed; and (b) performed only by authorized AMEREC representatives. This warranty shall not apply to any charges for parts or labor incurred before receiving approval by AMEREC. 

5. Return Authorization Number. A return authorization number assigned by an AMEREC representative must be clearly marked on the carton used to return the product to AMEREC's factory. Parts which are returned without a Return Authorization Number may not be repaired or replaced. 

6. Procedure. Requests for repair or replacement, a return authorization number, or warranty information should be directed to AMEREC by calling tollfree 1-800-363-0251, by email to support@amerec.com or by writing to AMEREC, 575 Cokato St. E, Cokato, MN 55321. Defective product or parts returned for repair or replacement must be shipped prepaid to AMEREC at the above address. Shipping costs for return of replacement product or parts to the purchaser will be at the expense of the purchaser.  

7. Limitations, Exclusions, and Remedies. There are no warranties which extend beyond the descriptions of the face hereof. This limited warranty is in lieu of all warranties, expressed or implied, and of all other obligations or liabilities on the part of AMEREC. There shall be no implied warranty of merchantability. AMEREC neither assumes nor authorizes any person to assume for it any other obligation or liability in connection with the sale of its products.   Damages for breach of this warranty shall not exceed the lesser of the cost of repair or replacement. Repair or replacement shall be the exclusive remedy available to the purchaser.   Under no circumstances shall AMEREC be liable by virtue of this warranty or otherwise for any special, indirect, secondary, incidental, or consequential damage of any nature to any person or property arising directly or indirectly out of the use or inability to use a warranted product.   Some States do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations and exclusions may not apply to you. 

8. Disputes. Any lawsuit alleging breach of this limited warranty shall be commenced within one year from the date of breach. In addition, any such lawsuit may be commenced only in Wright County, Minnesota.   

9. Warranty Disclaimers. This warranty is void if alterations have been made in the physical construction of the product. Alterations include but are not limited to, changing any electrical component, adding additional time or temperature devices, or using these products with non-TYLOHELO INC. components such as unauthorized rocks. The steam generator warranty is void if connected to a water system with high mineral content. The sauna heater and or control warranty is void if installed in a sauna room with a shower. The use of swimming pool or spa water on sauna heaters will void the warranty.   This warranty gives you specific legal rights, and you may also have other rights which vary from State to State

What is the order processing and handling time?

All orders are processed within 1 - 2 business days. 

What is the order transit time?

Order transit time is typically between 5 - 7 business days. 

What is your order cut off time?

Order cut off time is 3:00PM (GMT- 05:00) Eastern Standard Time

All orders placed after this time will be processed on the next business day.

Where do you deliver?

We deliver to the United States of America only.

Order confirmation 

As soon as we receive your order, we'll send out confirmation to your email address, this just means we've received your order in our system and we've pre-authorised your payment method ready for your purchase. We check with our warehouse or suppliers to make sure that your item(s) are available and can be despatched as soon as possible. If your item(s) are available for shipping (within 5 business days), we'll process the charges and prepare to ship your order. 

Once your order has been despatched you will receive an email with your tracking number, where you can track the journey of your product(s) and see status updates. If you do not receive a tracking number within six business days please email us at info@inessencehomes.com. We are here to help.

Cancellations & Refunds: At In-Essence Homes, we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below). 

If you wish to cancel an order please take the following steps:

Send an email to info@inessencehomes.com or call us during our business hours at 1-(307) 218 7280

Include your order number which can be located in your order confirmation email. Request a cancellation and our customer support team will review and respond within 24 hours.

Cancellations of Custom Orders

Custom or made to order products cannot be cancelled or refunded as these products are put into production specifically for your order.

These units, are custom made to your specifications or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us. 

All sales are final for Custom made and Made-to-order products.

Shipped Product(s):

Once your order ships it is subject to a 20% restocking fee.

If you decide to cancel the order once it ships, or you refuse the delivery or do not make a delivery appointment, the order will be returned to the warehouse and treated as a return. 

You will be refunded minus the net 20% restocking fee as listed above. 

If you decide to refuse a shipment due to damage, it will not be treated as a return but will be subject to our damaged products policy.

SHIPPING

We promise to do our best to get your order to you as soon as possible. We know customer satisfaction is key and want to ensure you receive your order as quickly as possible. After completing your order, we will provide estimated shipping times based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelmingly high demand on shipping, factory/warehouse and dock workers and so on). 

We have tracking information available so you can obtain up-to-the-minute updates on the status of your delivery. If you somehow do not receive tracking information on your order, please contact info@inessencehomes.com and we will make sure to get it to you.  

Order delays have proven to be unavoidable and outside of In-Essence Homes control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times.  We thank you for your business and appreciate your patience.

EXCHANGE POLICY

In order to qualify for an exchange it must be requested within 30 days of the delivery date. We cannot exchange products beyond the 30 day mark.

Please send an email to info@inessencehomes.com  or call us during our business hours at 1-(307) 218 7280

Include your order number which can be located in your order confirmation email. Request an exchange and our customer support team will review and respond within 24 hours.

A restocking fee of 20% will be applied to exchanges

In the event of an exchange, the cost of return shipping and the cost of the new product shipping is the responsibility of the customer.

Please note our Exchange Policy only applies to uninstalled, unused product(s) in their original packaging with the box and pallet. If you have used or installed the product it cannot be exchanged. 

How we process an exchange

• Once requested, our customer support team will respond within 24 hours
• If acceptable, arrangements will be made to pick up the product
• The warehouse team will receive and inspect the product to ensure it is in a new and unused condition
• The customer will receive a refund minus the restocking fee
• The customer makes a new order for the exchange item

DAMAGED PRODUCT POLICY

If you receive a damaged product please follow the steps below:

If there are damages to the box or exterior - Please inspect the packaging of your item(s) when they arrive, if you notice any damage to the box, take clear photos of the damaged box, refuse delivery, then you should make note of the damages with the delivery driver on the Bill of Lading or Freight bill. Please email us the details of the damage and a brief description to info@inessencehomes.com

If there are no damages to the box - please inspect the package and contents immediately. If there are damages to the product please email info@inessencehomes.com with your order number, clear photos and videos of damage, box and SKU, along with a brief description of the damage and we will process an insurance claim on your behalf. 

Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures, or visible signs of exterior damage must be reported within 24 hours. 

Please note any failure to report damage within 24 hours of the delivery of the product will result in your claim being denied.

MISSING ITEMS OR PARTS

If you received missing item(s) or part(s) within your order, please contact us immediately at info@inessencehomes.com and include your order confirmation number, photos or videos of the product delivered and a brief description of the missing item(s) or part(s) and we will respond within 24 hours.

WRONG PRODUCT

If you have received the wrong product. Please email info@inessencehomes.com with your order number, clear photos and videos of the wrong product along with a brief description of the product you should have received and we will respond within 24 hours.

If you have any questions please contact info@inessencehomes.com we are glad to help.

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.

Our Shipping Partners

Amerec has been manufacturing steam and sauna products since the company originated in Seattle, Washington in 1963. In the decades since, Amerec has become a leader by creating top-quality, functional, and luxurious products for home and commercial applications. As the first in the industry to feature computer-controlled element switching, wireless controls, and touch screen control panels, Amerec keeps innovation in mind with each product. Amerec is now under the umbrella of the world’s largest steam and sauna company, TyloHelo.